We are honoured to receive these prestigious awards which showcase the commitment, dedication and creativity of our team who continually deliver the ultimate passenger experience, right throughout our estate.

I would like to thank everyone that has been involved in making these awards possible.

Praise at the Frontier Awards in any form is the industry’s ultimate feedback to one’s efforts, whereas being chosen the Best Supplier is the highest possible achievement. For us, the Frontier Awards are the ultimate platform to recognise, showcase and celebrate innovation, creativity and executional excellence in the channel. By highlighting past achievements, it helps us raise our standards and inspire us all in shaping the future of this unique retail environment.

I was thrilled and honoured to receive the news, not only for myself, but for the wider team as it truly was a team effort. Our Marketing team are passionate and committed to Travel Retail and our brand and, given what we are all experiencing in our industry at present, this wonderful recognition is the perfect boost for morale.

My initial reaction is one of great pride as I know we are competing with some extremely high-quality entries from some of the industry’s best airports and retailers.

For myself, to have Heathrow Retail applauded in this way by our peers is always extremely gratifying and is certainly a source of pride for Heathrow itself where our retail operation is valued as a vital aspect of giving great passenger service